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Our Terms & Conditions Protect Your Account and Rewards

When you open an account at taxi slot, you agree to the terms that keep your deposits secure, your withdrawals verified and your play transparent.

Account security verified at sign-upWithdrawal requests processed within 24 hoursLive support in English, seven days a week
Explore the Lobby Read FAQ
taxi slot Our Terms & Conditions Protect Your Account and Rewards
GET HELP WITH TERMS

Contact Us About Policy Questions

Email Support Send us a detailed question about your account terms or withdrawal policy and we will reply within 12 hours on business days. Our mailbox is monitored continuously so urgent issues reach the right team fast.
Live Chat — Seven Days Open the chat window in your lobby to speak directly with our team about Terms & Conditions. We answer chats in English between 09:00 and 22:00 Indonesia time, every day of the week.
Account Settings Navigate to Settings > Security & Terms in your account to review your current agreement version, request a full policy copy, or report a suspected breach of your account terms.
HOW WE PROTECT YOUR DATA

Security, Privacy and Your Rights Under Our Terms

Account Verification

We verify your identity at sign-up and again before your first withdrawal using national ID details. This step keeps your account secure and ensures withdrawals only go to the person who owns the account.

Data Retention & Deletion

We keep your account data as long as your membership is active, plus 24 months after you close your account for tax and dispute resolution. You can request deletion of non-essential personal data by contacting our compliance team via email.

Cookie & Device Rules

We use cookies to keep you logged in across sessions and to detect unusual login activity from new devices. You can disable non-essential cookies in your browser, but this may slow your login or prevent account access.

Encryption & Payment Safety

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end and handled by the payment provider's servers, not stored on ours. We never see your full payment details — only a confirmation code.

Dispute & Chargeback Rules

If you dispute a deposit or withdrawal, you must contact us within 30 days with evidence. Chargebacks filed directly with your bank without notifying us first may result in account suspension pending investigation.

Request Your Data

You have the right to ask for a copy of all data we hold about you, including login history, deposit records and account activity. Submit a data request via email and we will provide it within 14 days in a readable format.

Frequently Asked Questions About Your Account Terms

No. Your registered name and username are locked at account creation for security and compliance. If the details are incorrect, you must close the account and create a new one with the right information. Contact our team to verify your identity before we process the closure.

Use the 'Forgot Password' link on the login page to reset via email or SMS. If you no longer have access to your registered email, contact our support team with your account number and ID details. We will verify your identity and help you regain access within 24 hours.

Deposit and withdrawal limits depend on your payment method. DANA, OVO, GoPay and QRIS each have daily transfer caps set by the provider. We also enforce daily account limits to prevent unusual activity. Log in to your account to see your current limits in the Wallet section.

Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within 24 hours once verified. Bank transfers may take 1 to 3 business days depending on your bank. We process all requests on the same day you submit them, seven days a week, including weekends.

No. Your account is personal and non-transferable. If we detect logins from multiple devices or locations, we may suspend the account pending your confirmation. Sharing your account violates our terms and can result in permanent closure and forfeiture of any balance.

Change your password immediately and contact our support team via email or live chat. Provide your account number and a description of the suspicious activity. We will review login logs and freeze any unauthorised transactions while we investigate, usually within 12 hours.

Yes. Navigate to Settings > Account > Close Account to initiate closure. Any remaining balance will be transferred to your registered withdrawal method within 7 business days. Closed accounts cannot be reopened; you must create a new account if you wish to return.

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